Refund policy
60-Day Money-Back Guarantee
We stand behind every bottle of Sculptiva. If you’re not satisfied with your purchase, you can request a full refund within 60 days of the delivery date. Opened and partly used bottles are covered.
How to request a refund
- Email helpsculptiva@gmail.com within 60 days of delivery.
- Include your order number and the email address you used at checkout.
- Tell us briefly why it didn’t work for you. This helps us improve, but you don’t need to justify your decision.
We reply within 1–2 business days (Monday to Friday).
Do I need to send the bottle back?
No. Once we approve your request, we refund you and you keep the bottle. You don’t need to ship anything back.
Refund processing
Approved refunds are sent to your original payment method. They usually arrive within 5–10 business days. Your bank or card company may take a little longer to show the money.
Original shipping costs
Refunds cover the product price. If you paid for shipping, that amount is refunded only when the order arrived damaged, defective, or wrong.
Damaged, defective, or incorrect items
If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including shipping, whichever you prefer.
Orders that haven’t arrived
If your order hasn’t arrived within the delivery window shown in our Shipping Policy, contact us. We’ll track it down, then send a replacement or refund it.
Order cancellations
To cancel before your order ships, email us as soon as possible. If it has already shipped, you can still refund it under the 60-day guarantee once it arrives.
Exchanges
We don’t offer direct exchanges. Request a refund and place a new order for the item you want.
Order limit
The guarantee applies to one refund per customer, to prevent repeated use.
Contact us
Sculptiva
Email: helpsculptiva@gmail.com
Hours: Monday – Friday